Last Updated: July 22, 2026
At Lusenfold, we want you to feel completely confident in your purchase. If something isn't quite right, we're here to make the return process as straightforward as possible. Please read through the details below before starting a return.
Return Window
You have 30 calendar days from the date your order is delivered to start a return. This applies whether you've simply changed your mind or the item arrived with a defect — we want the process to be fair either way.
Seasonal extension: During the winter holiday shopping season, we may extend this window to make gift returns easier. If we offer an extended holiday return period, we'll post the updated dates on this page in advance, so please check back here if you're shopping for a gift during that time.
What Condition Your Item Needs to Be In
To qualify for a return, your item needs to be:
- Unused and not assembled
- In its original packaging
- With all original tags and hardware attached
- Free of noticeable scratches, wear, or damage from use
Items that have been assembled, used outdoors, or show signs of wear generally won't qualify for a return, since we're not able to resell them as new.
What's Eligible for Return
We accept returns for the following situations:
- You changed your mind. If you simply decide the item isn't what you expected, you can return it within the 30-day window as long as it meets the condition requirements above.
- The item is defective or damaged. If your folding table or chair arrives with a manufacturing defect, missing parts, or damage that occurred during shipping, we'll make it right.
Every product we sell is eligible for return under this policy — we don't offer any made-to-order or personalized items, so there are no custom-order exclusions to worry about.
Items That Cannot Be Returned
A few situations fall outside our return policy:
- Items that have been assembled, used, or show signs of wear
- Items missing original parts, hardware, tags, or packaging
- Items returned more than 30 calendar days (or the extended holiday window, if applicable) after delivery
- Items damaged due to misuse, improper assembly, or normal outdoor wear and tear after use
Who Pays for Return Shipping
- If the item is defective or arrived damaged: Lusenfold covers the full cost of return shipping. You will not be charged anything to send the item back.
- If you're returning an item for any other reason (such as changing your mind): you're responsible for the cost of shipping the item back to us.
In either case, we never charge a restocking fee or any other handling fee for processing your return.
How to Start a Return
Starting a return is simple:
- Contact us by email at service@lusenfold.com, or reach out through our customer service page, within 30 calendar days of delivery.
- Let us know the reason for your return and include your order number so we can look up your purchase quickly.
- We'll confirm your return and provide you with our return shipping address along with next steps.
- If your item is defective or damaged, we'll send you a prepaid return shipping label at no cost to you. If you're returning an item for a non-defect reason, you'll need to arrange and pay for your own return shipping.
- Pack the item securely in its original packaging and ship it back to us.
Where to Send Your Return
All returns must be shipped to our U.S. warehouse at the address below. Please do not send returns anywhere else, as this may delay processing.
Return Address:
US Warehouse Address: 4 Peddlers Row, Newark, DE 19702, United States
Return Processing Time
Once we receive your returned item, our team inspects it and processes the return within 3 to 5 calendar days. We'll send you a confirmation email once your return has been processed.
Refund Timeline
After your return is processed and approved, we issue your refund within 3 to 5 business days. Refunds are sent back to your original method of payment. Depending on your bank or card issuer, it may take a few additional days for the refund to appear on your statement.
Questions About a Return?
Our support team is happy to help at any step of the process. You can reach us using any of the contact methods below.
US Warehouse Address: 4 Peddlers Row, Newark, DE 19702, United States
China Factory Address: No. 02, North Side of the Road, 80 Meters West of the Railway Bridge, Sangyuan Village, Bazhou Town, Bazhou City, Langfang City, Hebei Province, China
Email: service@lusenfold.com
Phone: +1 302-551-8292
Hours: Monday–Friday, 9 AM–5 PM ET